Frequently Asked Questions
Answer all of your questions
Purchases & Refunds
The following are the different ways of registering on our courses:
•Online – Browse the Training Plan, select the course, click on the button “Register Now” inside the course outline page.
•E-mail – Send the details of nomination to email@example.com
•Telephone – You may call us at +27 10 005 5337
•Fax – Fax the nomination or the booking form to +27 86 229 5020
The account can be settled by:
• Bank Transfer
• Credit Card
VAT Announcement: The Government of RSA have introduced an increase in Value Added Tax (VAT) on goods and services from 01-April-2018. In compliance with the legislation issued by the RSA Government, we will be applying a 15% VAT on the fees for all our programs and services offered from April 2018.
Request for course cancellation must be made in writing & received by LeadAfrica three weeks prior to the course run date. A 25% administration fee (of the total course fee at the time of booking) will be charged for any cancellations made outside of the statutory cancellation period. Thereafter, we regret that we are unable to refund any fees due, although we would be happy to welcome a colleague who could substitute for you.
At the end of each course, a Certificate of Completion will be issued to delegates who attend and successfully complete the course.
LEADAfrica has negotiated special rates for a limited number of rooms in the hotels where the Course will be presented and we can assist you with your reservation. Early registration will help to secure a room at the reduced rates.
Interested parties (sub-contractors, suppliers, accrediting bodies, local government units, and most importantly our clients) who wish to provide all types of feedback to the Company (on areas affecting or may have impact on the planning, delivery, monitoring and evaluating the effectiveness of training courses/learning services delivered) can do so through these various channels:
Email: firstname.lastname@example.org (Customer Service)
Phone: +27 10 005 5337
Facsimile: +27 86 229 5020
Upon receipt of the official request, we will process and confirm your registration within 1-2 business days.
The fee for the course includes instruction materials, documentation, lunch, snacks, coffee/tea. Accommodation charges are not included in the Course Fees.
The courses are typically run from 8:30 am – 3:30 pm inclusive of coffee / tea breaks and lunch.
LEADAfrica courses are usually held at five star hotels in various global business destinations, notably Johannesburg, Pretoria, Cape Town, Durban, Port Elizabeth, East London, Durban, Windhoek, Swakopmund
We also offer:
Customized (In-house) Training & Development which is all about your organisation – we will work with you to identify your individual and company-wide training requirements and deliver a course that meets your needs.