Negotiation and Conflict Resolution

This 2-day course develops skills for effective negotiation and conflict resolution, focusing on strategies, communication, and problem-solving. Designed for professionals in leadership or collaborative roles, it equips participants with tools to achieve win-win outcomes.

Negotiation and conflict resolution are essential skills for achieving positive outcomes in professional settings, from contract agreements to workplace disputes. Negotiation and Conflict Resolution is a 2-day course designed to equip professionals with practical strategies to negotiate effectively and resolve conflicts constructively. The course covers negotiation principles, conflict management techniques, and communication skills, tailored to industries like engineering, construction, and management.

Participants will learn to prepare for negotiations, understand stakeholders’ interests, and apply techniques like BATNA (Best Alternative to a Negotiated Agreement) to achieve mutually beneficial outcomes. The course addresses conflict resolution through active listening, mediation, and problem-solving, helping participants de-escalate tensions and foster collaboration. It tackles challenges such as power imbalances, cultural differences, and high-stakes disputes.

Interactive role-plays, case studies, and negotiation simulations allow participants to practice skills in realistic scenarios, such as contract disputes or team conflicts. The course emphasizes building long-term relationships through trust and fairness in negotiations. This course is ideal for professionals seeking to secure better agreements, resolve disputes efficiently, and enhance workplace harmony.

By the end, attendees will be equipped to negotiate confidently, resolve conflicts with clarity, and build stronger professional relationships, contributing to organizational success.

Day 1: Negotiation Fundamentals

• Principles of effective negotiation: Preparation, strategy, BATNA.
• Understanding stakeholders’ interests and priorities.
• Communication skills for successful negotiations.
• Role-play: Conducting a contract negotiation.

Day 2: Conflict Management

• Conflict resolution techniques: Mediation, active listening.
• Managing workplace disputes and power imbalances.
• Building trust and long-term relationships.
• Resolving a team conflict.

• Project managers, engineers, and contract professionals.
• Team leaders and supervisors handling disputes.
• Professionals in collaborative or client-facing roles.
• Individuals seeking to improve negotiation and conflict management skills.

• Apply negotiation strategies to achieve win-win outcomes.
• Prepare effectively for negotiations using BATNA and other tools.
• Resolve conflicts through active listening and mediation.
• Manage high-stakes disputes and cultural differences.
• Foster collaboration and trust in professional relationships.
• Enhance communication skills for negotiation and conflict resolution.

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